Welcome to 3altawleh, your go-to place for handcrafted candles in Dubai! By using our website, purchasing our products, or interacting with our services, you agree to the following Terms and Conditions. Please read them carefully to ensure you understand our policies.
1. General: These Terms and Conditions govern the use of 3altawleh’s website and services. By accessing or using any part of our website, you agree to be bound by these terms. If you do not agree, please discontinue use of our website.
2. Product Information: Our candles are handmade, and slight variations in color, design, and scent may occur. These variations are part of the uniqueness of our products and are not considered defects.
3. Pricing & Payments: All prices are listed in AED and include applicable taxes. We accept multiple payment methods, including credit and debit cards. Payment must be completed before the shipment of your order.
4. Order Confirmation: Once you place an order, you will receive an order confirmation email. This confirms we have received your order. Please ensure all details are correct, as changes may not be possible after confirmation.
5. Shipping & Delivery: We offer shipping within UAE and KSA. Delivery times may vary depending on your location.
6. Cancellation Policy: You may cancel your order within 24 hours of placing it by contacting us via email or phone. Once shipped, orders cannot be canceled.
7. Intellectual Property: All content, images, and materials on the 3altawleh website are owned by or licensed to us. Unauthorized use, reproduction, or distribution is strictly prohibited.
8. Liability: 3altawleh is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the amount paid for the product purchased.
9. Governing Law: These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from these terms shall be resolved in the jurisdiction of Dubai.
10. Changes to Terms & Conditions: We reserve the right to modify these Terms and Conditions at any time. Please review them regularly to stay informed of any updates.
If you have any questions regarding these Terms and Conditions, feel free to contact us at +971 50 777 2846