At 3altawleh, we want you to be completely satisfied with your purchase. If you are not entirely happy with your handmade candle, please review our Returns & Refunds Policy below to understand your options.

1. Exchange Policy: We do allow exchanges for unused and unopened items. If you wish to exchange a product, please contact us within 3 days of receiving your order. You will be responsible for any shipping costs associated with the exchange.

2. No Refunds: All sales are non-refundable. We do not issue refunds for any products once an order has been placed and processed. Please ensure that you are completely satisfied with your selections before completing your purchase.

3. No Returns: We do not accept returns on any of our products. Each candle is carefully handcrafted to ensure the highest quality, and we cannot resell items that have been previously shipped. We encourage our customers to reach out before purchasing if they have any questions about the products.

4. Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will work with you to resolve the issue, which may include a replacement at our discretion. Please note that proof of damage may be required.

5. Contact Us: For any questions or concerns regarding returns or refunds, please contact us at +971 50 777 2846

We are here to help ensure you have the best experience with 3altawleh.